What is it?

Questionnaires are written lists of questions that you distribute to your users. Questionnaires differ from surveys in that they are written lists, not ad hoc interviews, and as such require more effort on the part of your users to fill out the questionaire and return it to you.

How do I do it?

You begin by formulating questions about your product based on the type of information you want to know. The sources listed at the end of this page provide more information on designing effective questions.

When should I use this technique?

This technique can be used at any stage of development, depending on the questions that are asked in the questionnaire. Often, questionnaires are used after products are shipped to assess customer satisfaction with the product. Such questionnaires often identify usability issues that should have been caught in-house before the product was released to the market.

Who can tell me more?

Click on any of the following links for more information:

Foddy, William, Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research, Cambridge Univ Pr (Pap Txt); ISBN: 0521467330.

Kirakowski, Jurek, Questionnaires in Usability Engineering

Lessler, Judith L., Questionnaire Design in the Cognitive Research Laboratory, ISBN 0840604122.

Oppenheim, A. N., Questionnaire Design, Interviewing and Attitude Measurement, 1992, Pinter Pub Ltd; ISBN: 1855670445

All content copyright © 1996 - 2003-2001 James Hom