What is it?Questionnaires are written lists of questions that you
distribute to your users. Questionnaires differ from surveys in that they are
written lists, not ad hoc interviews, and as such require more effort on the
part of your users to fill out the questionaire and return it to you.
How do I do it?You begin by formulating questions about your product
based on the type of information you want to know. The sources listed at the end
of this page provide more information on designing effective questions.
When should I use this technique?This technique can be used at any
stage of development, depending on the questions that are asked in the
questionnaire. Often, questionnaires are used after products are shipped to
assess customer satisfaction with the product. Such questionnaires often
identify usability issues that should have been caught in-house before the
product was released to the market.
Who can tell me more?Click on any of the following links for more
Foddy, William, Constructing
Questions for Interviews and Questionnaires: Theory and Practice in Social
Research, Cambridge Univ Pr (Pap Txt); ISBN: 0521467330.
Kirakowski, Jurek, Questionnaires in Usability Engineering
Lessler, Judith L., Questionnaire
Design in the Cognitive Research Laboratory, ISBN 0840604122.
Oppenheim, A. N., Questionnaire
Design, Interviewing and Attitude Measurement, 1992, Pinter Pub Ltd; ISBN:
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