*Short article on usability testing documentation from the 1990 STC ITCC proceedings.
Brooks, T., "Career Development: Filling the Usability Gap.'' Technical Communication (April 1991), v38 n2, 180-184.
Brown, D. C., "Training Writers in Usability Testing: A Step-by-Step Approach.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, ET-159/162.
Carroll, J. M., The
Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer
Skill, 1990, MIT Press,
Cambridge, MA
ISBN 0-262-03163-9
Describes the minimalist approach to documentation design.
Chignell, Mark, and J.Felix Valdez, "Methods for Assessing the Usage and Usability of Documentation," web page at http://129.97.42.10/ENGL/courses/engl210e/210e/tutorial/usablty/chignell/toc.htm
Craig, J. S., ``Approaches to Usability Testing and Design Strategies: An Annotated Bibliography.'' Technical Communication (April 1991), v38 n2, 190-196.
Dieli, M., ``The Usability Process: Working with Iterative Design Principles.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 272-278.
Duin, A. H., ``Test Drive-Techniques for Evaluating the Usability of Documents,'' in C. Barnum and S. Carliner, eds., Techniques for Technical Communicators, 1993, Macmillan, New York, NY
Gould, E. and Doheny-Farina, S., ``Studying Usability in the Field: Qualitative Research Techniques for Technical Communicators,'' in S. Doheny-Farina, ed., Effective Documentation: What We Have Learned From Research, 1988, MIT Press, Cambridge, MA.
Grice, R. A., ``Challenges for Technical Communicators: Improving Information Usability and Product Accessibility,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 45-60.
Grimball, Norah T. ``Using a Validation Laboratory to Create, Test, and Update Computer Documentation.'' Proceedings of the 37th International Technical Communications Conference (ITCC), Santa Clara, CA, April 1990, Arlington, VA: STC, WE-60/62.
*Short article on usability testing documentation from the 1990 STC ITCC proceedings.
Guillemette, R. A., ``Usability in Computer Documentation Design: Conceptual and Methodological Considerations.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 217-229.
Mills, Carol Bergfeld, and Dye, Kenneth L. ``Usability Testing: User Reviews.'' Technical Communication (Fourth Quarter 1985): 40-44
*Basics of usability testing for documentation.
Mirel, B. ``Designing Field Research in Technical Communication: Usability Testing for In-House Documentation.'' Journal of Technical Writing and Communication (1987), v17 n4, 347-354.
Navarro, N. W., and Moretto, L., ``Changing Roles: A Survey of Technical Communicators as Usability Specialists.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, MG-86/89.
Queipo, L. ``Taking the Mysticism out of Usability Test Objectives.'' Technical Communication (April, 1991), v38 n2, 185-189
Ramey, J., ``Field Research Methods in the Early Design Process,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 117-128.
Ramey, J., ``A Selected Bibliography: A Beginner's Guide to Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 310-316.
Righi C. and VanDyke L., Evaluating the Usability of Information, IBM Technical Report. 1994.
Redish, J. C., and Dumas, J. S., ``Building Usability into Documentation,'' Proceedings of the Conference on Quality in Documentation, Waterloo, Ontario, October 1991: Centre for Professional Writing, University of Waterloo, 1991, 40-55.
Redish, J. C., Dumas, J. S., and Hackos, J. T. ``Finding the Real Problems: Making Sense of What You See and Hear in a Usability Test,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 139-160.
Rosenbaum, S., ``Usability Evaluations versus Usability Testing: When and Why?,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 210-216.
Schriver, K. A., ``Evaluating Text Quality: The Continuum from Text-Focused to Reader-Focused Methods,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 238-255.
Soderston, C., ``The Usability Edit: A New Level.'' Technical Communication (1985), v32 n1, 16-18.
Sullivan, P., ``Future Writers and the Practices of Usability: Questions for Educators and Trainers.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, WE-123/126.
Sullivan, P., ``Beyond a Narrow Conception of Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 256-264.
Vellota, C. E., ed., Practical Approaches to Usability Testing for Technical Documentation, Arlington, VA: Society for Technical Communication (STC), 1995.
Vellota, C. E., ``Document Usability through Objectives,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 279-282.
Wenger, M. J. and Spyridakis, J. H., ``The Relevance of Reliability and Validity to Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 265-271.
Excellent but hard-to-find book, devoted to the usable design of online help. Contains a questionnaire to be used to evaluate help systems.
Horton,
William K., Designing
and Writing Online Documentation: Help Files to Hypertext, 1990, John
Wiley and Sons, New York, NY.
ISBN 0-471-50772-5
Survey of design issues for online documentation.
McKnight, C., ed., et. al., Hypertext:
A Psychological Perspective, 1993, Ellis Horwood Ltd.
ISBN 0-13-441650-3
Nielsen,
Jakob, Hypertext
and Hypermedia, 1990, Academic Press, Boston, MA
ISBN 0-12-518411-5 (paperback)
ISBN 0-12-518410-7 (hardcover)
Broad view of hypermedia history and issues. For usability purposes, Chapter 8, ``Hypertext Usability'' is the most useful
Multimedia and Hypertext : The Internet and Beyond, 1995, Academic Press, Boston, MA
revised version of above book
Hypertext
Design Issues
(http://www.w3.org/hypertext/WWW/DesignIssues/Overview.html)
Web site with a good discussion of hypertext design issues.
ACM HyperText 89, 93 Proceedings
ACM European Conference on Hypermedia Technology 1994 Proceedings
1989 Proceedings has an article from Jakob Nielsen on hypertext usability)
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