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Suggested Reading for Usability Testing 

Usability of Technical Documentation

Atkinson, Jennifer M. "Usability Testing: Online and Under Budget.'' Proceedings of the 37th International Technical Communications Conference (ITCC), Santa Clara, CA, April 1990, Arlington, VA: STC, WE-57/59.

*Short article on usability testing documentation from the 1990 STC ITCC proceedings.

Brooks, T., "Career Development: Filling the Usability Gap.'' Technical Communication (April 1991), v38 n2, 180-184.

Brown, D. C., "Training Writers in Usability Testing: A Step-by-Step Approach.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, ET-159/162.

Carroll, J. M., The Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer Skill, 1990, MIT Press, Cambridge, MA
ISBN 0-262-03163-9

Describes the minimalist approach to documentation design.

Chignell, Mark, and J.Felix Valdez, "Methods for Assessing the Usage and Usability of Documentation," web page at http://129.97.42.10/ENGL/courses/engl210e/210e/tutorial/usablty/chignell/toc.htm

Craig, J. S., ``Approaches to Usability Testing and Design Strategies: An Annotated Bibliography.'' Technical Communication (April 1991), v38 n2, 190-196.

Dieli, M., ``The Usability Process: Working with Iterative Design Principles.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 272-278.

Duin, A. H., ``Test Drive-Techniques for Evaluating the Usability of Documents,'' in C. Barnum and S. Carliner, eds., Techniques for Technical Communicators, 1993, Macmillan, New York, NY

Gould, E. and Doheny-Farina, S., ``Studying Usability in the Field: Qualitative Research Techniques for Technical Communicators,'' in S. Doheny-Farina, ed., Effective Documentation: What We Have Learned From Research, 1988, MIT Press, Cambridge, MA.

Grice, R. A., ``Challenges for Technical Communicators: Improving Information Usability and Product Accessibility,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 45-60.

Grimball, Norah T. ``Using a Validation Laboratory to Create, Test, and Update Computer Documentation.'' Proceedings of the 37th International Technical Communications Conference (ITCC), Santa Clara, CA, April 1990, Arlington, VA: STC, WE-60/62.

*Short article on usability testing documentation from the 1990 STC ITCC proceedings.

Guillemette, R. A., ``Usability in Computer Documentation Design: Conceptual and Methodological Considerations.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 217-229.

Mills, Carol Bergfeld, and Dye, Kenneth L. ``Usability Testing: User Reviews.'' Technical Communication (Fourth Quarter 1985): 40-44

*Basics of usability testing for documentation.

Mirel, B. ``Designing Field Research in Technical Communication: Usability Testing for In-House Documentation.'' Journal of Technical Writing and Communication (1987), v17 n4, 347-354.

Navarro, N. W., and Moretto, L., ``Changing Roles: A Survey of Technical Communicators as Usability Specialists.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, MG-86/89.

Queipo, L. ``Taking the Mysticism out of Usability Test Objectives.'' Technical Communication (April, 1991), v38 n2, 185-189

Ramey, J., ``Field Research Methods in the Early Design Process,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 117-128.

Ramey, J., ``A Selected Bibliography: A Beginner's Guide to Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 310-316.

Righi C. and VanDyke L., Evaluating the Usability of Information, IBM Technical Report. 1994.

Redish, J. C., and Dumas, J. S., ``Building Usability into Documentation,'' Proceedings of the Conference on Quality in Documentation, Waterloo, Ontario, October 1991: Centre for Professional Writing, University of Waterloo, 1991, 40-55.

Redish, J. C., Dumas, J. S., and Hackos, J. T. ``Finding the Real Problems: Making Sense of What You See and Hear in a Usability Test,'' Usability Concepts and Procedures: Proceedings of the Third Conference on Quality in Documentation, Waterloo, Ontario: Centre for Professional Writing, University of Waterloo, 1992, 139-160.

Rosenbaum, S., ``Usability Evaluations versus Usability Testing: When and Why?,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 210-216.

Schriver, K. A., ``Evaluating Text Quality: The Continuum from Text-Focused to Reader-Focused Methods,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 238-255.

Soderston, C., ``The Usability Edit: A New Level.'' Technical Communication (1985), v32 n1, 16-18.

Sullivan, P., ``Future Writers and the Practices of Usability: Questions for Educators and Trainers.'' Proceedings of the 38th International Technical Communications Conference (ITCC), New York, NY, April 1991, Arlington, VA: STC, WE-123/126.

Sullivan, P., ``Beyond a Narrow Conception of Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 256-264.

Vellota, C. E., ed., Practical Approaches to Usability Testing for Technical Documentation, Arlington, VA: Society for Technical Communication (STC), 1995.

Vellota, C. E., ``Document Usability through Objectives,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 279-282.

Wenger, M. J. and Spyridakis, J. H., ``The Relevance of Reliability and Validity to Usability Testing,.'' IEEE Transactions on Professional Communication (December 1989), v32 n4, 265-271.

Usability of Online Text/Help/Documentation

Duffy, TM, Mehlenacher, B, and Palmer, JE, Online Help: Design and Evaluation, 1992, Ablex, Norwood, NJ
ISBN 0-89391-848-2

Excellent but hard-to-find book, devoted to the usable design of online help. Contains a questionnaire to be used to evaluate help systems.

Horton, William K., Designing and Writing Online Documentation: Help Files to Hypertext, 1990, John Wiley and Sons, New York, NY.
ISBN 0-471-50772-5

Survey of design issues for online documentation.

McKnight, C., ed., et. al., Hypertext: A Psychological Perspective, 1993, Ellis Horwood Ltd.
ISBN 0-13-441650-3

Nielsen, Jakob, Hypertext and Hypermedia, 1990, Academic Press, Boston, MA
ISBN 0-12-518411-5 (paperback)
ISBN 0-12-518410-7 (hardcover)

Broad view of hypermedia history and issues. For usability purposes, Chapter 8, ``Hypertext Usability'' is the most useful

Multimedia and Hypertext : The Internet and Beyond, 1995, Academic Press, Boston, MA

revised version of above book

Hypertext Design Issues
(http://www.w3.org/hypertext/WWW/DesignIssues/Overview.html)

Web site with a good discussion of hypertext design issues.

ACM HyperText 89, 93 Proceedings
ACM European Conference on Hypermedia Technology 1994 Proceedings

1989 Proceedings has an article from Jakob Nielsen on hypertext usability)


Last Modified: 11:05pm , April 28, 1996



 
 
 

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